Order status and reporting
Access: Order Administrators
Order Administrators have access to our Order Status page where you can view, filter and print reports via your shop site.
If you are supplier, you will be taken directly to the Order Status and reporting page.
You can access Order status and reporting page under mykindo:
or from your admin home page;
We have both Excel and CSV options available to allow you to sort and manage your data, as well as a variety of PDF versions for printing too.
Different reports will show you different pieces of information, so depending on what information you are after, will depend on which report you call up.
Quick View
Quick view was set up specifically to deal with daily order processing. It will display orders due for delivery on the selected day.
The day selector will default to Today but can be adjusted to display orders due for delivery a week prior or forward just over a week.
View production list is a quick way of viewing what has been ordered, including number of customers, labels, total items and total value.
This view will not include specific customer information such as name, location, caregiver etc.
This view will not include specific customer information such as name, location, caregiver etc.
You can View and print, printable labels. For more information about Reporting options, please refer to our article - Report options summary for Kindo Shop.
For more information about Quick view Reporting, please refer to our article - Quick view reporting.
Stocks & reports
View daily report
View daily report will display orders from a selected day. The day selector will default to Today but can be adjusted to display orders due for delivery on any day.
The report will Download Daily Report to an excel spreadsheet. The report will contain information about orders placed - total number and $value for today, total number and $value of orders for today last week, and total number and $value for the week.
For more information, go to our articles - Quick view reporting or Report options summary for Kindo Shop.
Check Product Stocks
Stock levels can be set for individual items (by the Menu Administrator on the partner site) and then monitored through the Order status page (on the shop site).
Product Stocks can be used for things like ticket sales, lunch items, or trips where there is limited availability.
The stock levels may be adjusted at any time through the Item Editor on the partner website.
See Checking product stocks for more information.
Order status
Click on Order status.
Select a date range for the orders you wish to view.
Using filters to help you find an order.
When you select the filter on either: Member, Category, or Product, you will be given options to select or de-select.
In this example, you can see we are looking at Filter by Category. You can select or de-select any of the categories and then click Filter.
Click on Member, Category, or Product.
An arrow filter will appear, and you will be able to order the category alphabetically in descending or ascending order.
Column Visibility
When you click on the cog icon 
, you can change which category columns are visible on the Order Status.
This will not change what is listed on your downloaded reports.
Download selected orders
You can select any of the download formats.
You may need to scroll down the list to find the report or pdf you are looking for.
When you download or print selected orders, it will not change the order Status.
The Order status (Pending, Processing, Completed) is changed by either:
1. Manually changing the status of an individual order on the displayed list.
Click on Order status.
Select a date range for the orders you wish to view.
Select the Order status dropdown menu.
New orders are automatically given the status of 'pending'.
When you change order status to processing or completed, families can no longer cancel their own orders.
You can unselect Orders and select only those orders you want to apply a change in the Status.
Each order is displayed with a status recorded in a dropdown box.
Click Save to save changes.
2. Select a group of orders to change to the same status.
Use filters (explained above) to help you find an order.
Select the orders required.
Use the box next to Order Date to select/de-select the entire list.
Select the required change to order status.
Click Save to save order status changes. In the example above, the order status for the two orders selected will change to Completed.
Related Articles
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