Manager Role/Connect Page

Manager Role/Connect Page

Access:  Manager 

Managers have special rights on the shop site that allows them access to the Connect page. 

They can:

  • Search by name or email to see a customers' transactions
  • Resend email confirmation of transactions
  • Cancel orders
  • Refund payments

Anyone wishing to be a Manager must email helpdesk@kindo.co.nz. 

Any email address can be given the rights of ‘Manager’, but it would usually be the Order Administrator and/or Account Contact that would be given this role.

For further information on these functions see the following pages: 




    • Related Articles

    • Resending an electronic receipt via Connect Page

      Access: Manager rights On Shop site, Managers have access the Connect page, where they can resend the electronic receipt of a Kindo Shop order a family has placed. Great for when families loose their donation receipt! Families can also resend ...

    • How to refund an order from Connect Page

      Access: Manager rights Managers have special rights on the live shop site, which allows them to access the Connect page, where they can refund a Kindo Shop order. If you don't currently have access to our Connect page, and would like this ...

    • How to cancel an order from Connect Page

      Access: Manager rights On the shop site, Managers can access the Connect page, where they can cancel a Kindo Shop order a family has placed if it is before the cutoff time. If the order has passed it's cutoff time, or the status has been changed to ...

    • How to view a customers' transactions from Connect Page

      Access: Manager rights Managers have special rights on the live shop site, which allows them to access the Connect page, where they can view a families transactions, cancel a Kindo Shop order a family has placed if it is before the cut-off time, or ...

    • Deleting a home page service

      Access: Service Administrators Sometimes a service should be deleted, for example if the school has decided not to provide stationery for students any longer. NOTE: If the service will be used again in the future, e.g. Annual School Production, then ...