Answers to the most common questions about creating, applying, and managing forms in Kindo - from publishing and editing to exemptions, maintenance, and exports.
No. Once published, the questions are locked to protect data accuracy. If you need to make changes, duplicate the form, update the questions, and use the new version.
Can I change the year on a form after it's published?
No. The year becomes locked once the form is published. To use a form for a different year, duplicate it and adjust the year before publishing.
Can forms be deleted?
Yes, but only in two situations:
- The form has never been applied, or
- All application and submission records have been deleted via Form Status, and any associated rules are disabled in Form Maintenance.
This protects your audit trail and prevents accidental loss of data.
Can caregivers see forms before we apply them?
No. Caregivers only see forms once your school has applied them to a student or group.
Closing a form simply hides it from caregivers so they can no longer submit. All submissions remain in Form Status, and you can re-open (publish) the form again later if needed.
Mark them as Exempt in Form Status. Exempt students count as "completed," which keeps your completion percentage accurate.
Yes. Select the form and students in Form Status and use Delete form request. This removes the applied form (and any submissions if completed).
Can I send a follow-up email to caregivers who haven't submitted?
Yes. In Form Status, filter Completion status by Not started, then select the relevant students and choose Email caregivers from the Actions menu. You can review and edit the email before sending, and preview how it will look for each recipient.
Yes. Re-publishing a closed form makes it visible again for caregivers who previously had a form applied but had not yet submitted.
Can we re-open a closed form?
Yes. Re-publishing a closed form makes it visible again for caregivers who previously had a form applied but had not yet submitted.
Form Maintenance Rules
When should we use Form Maintenance?
Use Form Maintenance when you want to adjust how forms behave over time - for example, when rules should stop applying to new students but remain in place for existing ones. It's especially useful for ongoing or group-based forms.
Responses, exports and printing
Print (one per page): Best for field trips, camps, coaches, or any situation where you need a physical copy of each student's answers.
Excel Export: Best for admin workflows - sorting, filtering, preparing lists, checking completion, or building reports.
What happens to exempt students in exports?
Exempt students appear with their status listed as Exempt, and they contribute to the first-page completion percentage.
Groups and expressions of interest
Absolutely. In Form Status, filter for the students you want, and create a group directly - ideal for camps, sports teams, or any Expression of Interest processes.
Visibility and timing
Forms only appear on the caregiver dashboard after they have been applied to a student or group.
Yes. Switch the year in Form Catalogue to work ahead, and apply once the students are flowing from the SMS.
No. The form remains open until the school chooses to close it, even if all students have submitted.
Common use cases
Many schools duplicate the original form, make any updates, and apply the updated version mid-year. Alternatively, you can create a short "update only if changes" form.
Can we use Applied Forms for whole-school acknowledgements at the start of the year?
Yes - this is a common use case. You can apply a form to the whole school (or an entire year level) to collect things like policy acknowledgements, device agreements or expectation agreements.
Related articles:
Related Articles
Applied Forms - Overview
Overview Applied Forms gives your school a simple way to create digital forms, apply them to students or groups, and track who has - and hasn't - submitted. No more juggling Google Forms, emails, or paper slips. Everything lives in one place, making ...
Form Catalogue - Creating & Managing Forms
Overview The Form Catalogue is your workspace for creating, editing, publishing, duplicating, closing, and - when appropriate - deleting forms. Key features The Form Catalogue automatically loads the current year, but you can switch between past or ...
Adding Questions for Kindo Payables
Access: Kindo Payable Administrator You can add questions to Kindo Payable items to create customized online forms for collecting important information. Creating Questions for Payable Items In the Create Payable screen, locate the Questions section ...
Using Questions with Part Payments
When questions are added to a payable that allows part payments, caregivers will need to answer these questions every time they make a payment. For compulsory questions, this means caregivers must provide answers multiple times - which can be ...
Add a payer on the POS page - Frequently Asked Questions
Getting Started This article answers common questions about how to add a payer on the POS page, including account setup, ID requirements, receipts, refunds, and managing payers. Q: What's changed on the POS page? The POS page has been fully updated - ...