Q: What's changed on the POS page?
The POS page has
been fully updated - it looks very similar to before, so your day-to-day
workflow won't change. The big new addition is the ability to add non-caregiver
payers directly at the counter, so payments can be properly receipted to
whoever actually paid.
Q: Do I need training to use the new POS page?
No.
The layout and workflow are intentionally kept as close as possible to the
previous version. The new flows are straightforward - you enter an email
address and Kindo guides you through the rest.
Adding an Additional Payer
Q: How do I add an additional payer?
Search for the
student as normal, then click Add Payer. Enter the payer's email address. Kindo
checks the system and presents the right next step depending on whether they
already have an account. You don't need to work out which scenario you're in -
Kindo does that for you.
Q: Why do I need to ask for photo ID?
As a financial
services provider, Kindo is required to verify the identity of anyone for whom
we create a financial account. This is an AML (Anti-Money Laundering)
requirement — the same standard applied across the financial services industry.
It takes about five seconds and protects both the school and the payer.
Q: What counts as acceptable photo ID?
A
government-issued photo ID such as a driver's licence or passport.
Q: What if the payer doesn't have ID on them?
You can
explain that photo ID is required to create an account. Without it, you won't
be able to properly receipt the payment or issue refunds to them directly.
Q: Do I have to read the terms and conditions out loud?
Yes - the simplified T&Cs are written directly to the payer and are
intended to be read aloud while they're at the counter. This ensures they
understand what they're agreeing to and covers the school from a consent
perspective. It only takes about 30 seconds.
Q: What information does the payer need to provide?
First name, last name, email address, and a contact number.
Receipts & refunds
Q: Where does the receipt go?
To the payer - the
person who actually paid. Not to the student's caregiver.
Q: Can the payer claim a donation tax rebate?
Yes.
Because the receipt goes to them directly, they can use it to claim their
donation tax credit with IRD.
Q: What happens if a refund is issued?
The refund
goes back to the payer's Kindo wallet and they receive an automatic email
notification explaining what was refunded and how to access their funds. This
happens even if they've never logged into Kindo.
Q: What if the payer never logs into their Kindo account?
That's completely fine. They don't need to log in. Their payment history is
saved and if they ever do log in later - or come back to pay for another
student - Kindo will recognise them straight away
Managing Payers
Q: Can I remove a payer from a student's list?
Yes,
for non-caregiver payers. Click the bin icon next to their name. This only
removes their connection to that student - their Kindo account and payment
history is not affected.
Q: Why don't some payers have a bin icon?
Payers who
are linked caregivers from your school system can't be removed via the POS
page. These are managed through your enrolment process.
Q: Can a payer be connected to multiple students?
Yes. For example, if a grandparent pays for grandchildren at different schools,
Kindo will recognise them each time. You just enter their email address and
Kindo connects them to the relevant student.
Q: Can an additional payer see everything owing on the
student's account?
No. Additional payers don't see personalised payables
when they log into Kindo. This is to protect family privacy - they may have
come in to pay for one specific thing and it's not appropriate for them to have
visibility over the full account.
Q: How much account information should I share with a
non-caregiver payer?
This is your call as a school, and you should follow
your school's privacy policy. There is a reminder on the POS page prompting you
to consider this before proceeding. For example, if someone asks what else is
owing on an account, you may want to check with the caregiver before disclosing
that information.