Why do I have a negative invoice from Kindo?

A negative invoice from Kindo is expected in certain situations and helps ensure your financial reporting remains accurate.

A negative invoice occurs when refunds and external (POS) payments recorded in Kindo exceed the payments collected through Kindo during a weekly period. When this happens, the invoice reflects a net amount owing from the school to Kindo.

This may be shown as a negative invoice or, from an accounting perspective, a positive credit note.

What you need to do

To keep your records accurate and up to date:

Please settle the negative amount directly to The Growth Collective Ltd, trading as Kindo (bank account details are included in your remittance advice) within 5 business days.

If you use Xero, follow Xero Rapid Integration - How to process a negative invoice to ensure correct accounting treatment and smooth reconciliation.

Example:  A Kindo invoice showing a negative balance for the weekly period.

Common reasons you may receive a negative invoice

Cancelled events or trips

If an event or trip is cancelled, schools often issue refunds to caregivers. These refunds are recorded in Kindo as negative amounts against previously collected payments, which can result in a negative invoice for that period.

Excess top-ups via Point of Sale (POS)

When caregiver accounts are topped up using the Kindo POS page — particularly during the early stages of using Kindo — the total value of top-ups may exceed the value of payments made through Kindo during the week, resulting in a negative net position.

Direct payments made outside of Kindo

In some cases, caregivers may pay the school directly (for example via bank transfer, automatic payment, or credit card at the office) instead of paying through Kindo. When these payments are receipted into Kindo using the POS feature and exceed payments processed through Kindo, a negative invoice may occur.

Helpful tip

To reduce confusion and support smooth reconciliation, encourage caregivers to make all payments through their Kindo account wherever possible.
Avoid including school bank account details in communications to families.

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