Troubleshooting tips for managing your menu

Troubleshooting tips for managing your menu

If you're having trouble saving changes to your menu, this guide will help you identify the most common issues.

Watch the short video below for guided steps. or follow the written steps to troubleshoot the issue.

Video: Troubleshooting when saving your menu

Common reasons your menu won't save

1. If you see the message “Error: Failed to save supplier”, it’s usually caused by one of the following:
  1. The menu contains special characters such as #?!
  2. There is an item with a duplicate name
  3. A photo is too large to upload

Remove any special characters, check for duplicate product names, or reduce the image size, then try saving again.


2. Duplicate item name error:

This error appears when more than one item has the same name.

Each product must have a unique name, so please update any duplicates before saving.



Still having trouble?

If you’ve checked all of the above and your menu still won’t save:

  1. Use the built-in help tool (speech bubble in the bottom-right corner of the Partner Site for instant answers, helpful tips and interactive tours)
  2. Visit the Ezlunch/Kindo Support Pages at support.kindo.co.nz
  3. Contact Customer Support for further assistance

Related Articles
  1. Welcome to Ezlunch & Kindo
Return to the overview article to access links to all menu management guides and video resources.


    • Related Articles

    • Managing stock levels

      Stock levels let you control how many of an item can be purchased. When a quantity is set, Ezlunch & Kindo automatically count down sales and show Sold Out when the limit is reached. This article shows you how to set, update, and reset stock levels, ...

    • Welcome to Ezlunch & Kindo

      Welcome to Ezlunch and Kindo – We’re Excited to Have You Here Welcome! We’re delighted to have you on board and look forward to supporting you as you begin using the Ezlunch and Kindo platform. As a supplier, you’ll use the Ezlunch and Kindo Menu ...

    • Menu Administrator

      Access: Menu Administrator The Menu Administrators’ are ‘suppliers’ to the school and use the partner website. They can:   Create, delete and edit categories Create, delete and edit individual items Set stock levels for an item Add another Menu ...

    • Menu Definitions

      Kindo has multiple parts to a menu: Service Service appears for your caregivers on the main home page at the top page or at the bottom of the page. This is defined by the Service Administrator. The Service Administrator is responsible for what ...

    • Removing Menu & Order Administrators

      You can remove Menu and Order Administrators at any time, as long as you are a Menu Administrator. REMOVING A MENU ADMINISTRATOR 1. Log into the partner site, select item editor and check you are operating as the correct supplier (the one you'd like ...