Why do I have a negative invoice from Kindo?
Access: Payable Administrators
Negative invoices are the expected outcome in certain circumstances, and ensure accurate financial reporting.
They are the result of refunds and external (POS) payments exceeding payments collected directly through Kindo in that weekly period and should therefore be accounted for as a negative invoice or a positive credit note. They represent the net amount that is owing from the school to Kindo.
To ensure your financial records remain accurate and up-to-date:
Please settle the negative amount directly to The Growth Collective Ltd. trading as Kindo (bank account provided in your remittance advice) within 5 business days.
For Xero Users: Please follow the official guide: Xero Rapid Integration - How to process a negative invoice
This will ensure proper accounting treatment and seamless reconciliation in your Xero file.
Common causes of negative invoices:
1. Cancelled Events or Trips
If a planned event is cancelled, the school may process bulk refunds to caregivers. These refunds are recorded as negative amounts against previously collected payments.
If a planned event is cancelled, the school may process bulk refunds to caregivers. These refunds are recorded as negative amounts against previously collected payments.
2. Excess Top-Ups via Point of Sale (POS)
When using the Kindo POS page to top up caregiver accounts—especially during early stages of Kindo implementation—top-up payments may exceed outgoing payments made through the Kindo platform, resulting in a negative net amount for the period.
3. Direct Payments Outside of Kindo
Sometimes, caregivers make payments directly to the school (e.g. via bank transfers or bank automatic payments or credit card at the office) instead of through Kindo. When these are receipted in Kindo using the POS feature, and exceed the amount paid out through Kindo, this too can generate a negative invoice.
TIP: To prevent confusion and ensure smooth reconciliation, encourage caregivers to use their Kindo account for all payments. Avoid listing school bank account details in communications to families.
If you need support, don’t hesitate to contact our Helpdesk at helpdesk@kindo.co.nz or 0508-4KINDO
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