Why do I have a negative invoice from Kindo?
Access: Payable Administrators
When a negative invoice is generated, it means the total refunds and/or receipted POS payments for the week have exceeded income collected through Kindo.
Negative invoices are expected behaviour in certain circumstances.
They ensure accurate financial reporting, particularly in the case of refunds and external payments.
They ensure accurate financial reporting, particularly in the case of refunds and external payments.
To ensure your financial records remain accurate and up-to-date:
Please settle the negative amount directly to The Growth Collective Ltd. trading as Kindo (bank account provided in your remittance advice) within 5 business days.
For Xero Users: Please follow the official guide: Xero Rapid Integration - How to process a negative invoice
This will ensure proper accounting treatment and seamless reconciliation in your Xero file.
Common causes of negative invoices:
1. Cancelled Events or Trips
If a planned event is cancelled, the school may process bulk refunds to caregivers. These refunds are recorded as negative amounts against previously collected payments.
If a planned event is cancelled, the school may process bulk refunds to caregivers. These refunds are recorded as negative amounts against previously collected payments.
2. Excess Top-Ups via Point of Sale (POS)
When using the Kindo POS page to top up caregiver accounts—especially during early stages of Kindo implementation—top-up payments may exceed outgoing payments made through the Kindo platform, resulting in a negative net amount for the period.
3. Direct Payments Outside of Kindo
Sometimes, caregivers make payments directly to the school (e.g. via bank transfers or bank automatic payments or credit card at the office) instead of through Kindo. When these are receipted in Kindo using the POS feature, and exceed the amount paid out through Kindo, this too can generate a negative invoice.
TIP: To prevent confusion and ensure smooth reconciliation, encourage caregivers to use their Kindo account for all payments. Avoid listing school bank account details in communications to families.
If you need support, don’t hesitate to contact our Helpdesk at helpdesk@kindo.co.nz or 0508-4KINDO
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