Kindo parent account / School managed account

Kindo parent account / School managed account

Access:  Kindo Payables Administrator

There are two different types of accounts that can be created for caregivers in Kindo.
  • Caregiver created Kindo account (recommended)
  • School Managed Account


Kindo Account

This is the preferred option for families.

Even if caregivers do not intend to pay online, we strongly encourage them to create their own Kindo accounts. The setup process is simple and ensures they receive important communications about their payments.

Benefits of a caregiver-managed Kindo account

  1. Caregivers automatically receive electronic receipts for any payments they make, including payments receipted by the school through the POS page.
  2. IRD-approved donation receipts are automatically emailed when the donation receipt option is enabled.
  3. Email reminders for outstanding payments are sent directly to the caregiver, with a link to their payment page.
  4. Caregivers can view their payment history and download their own collated donation receipt for tax rebate purposes.
  5. Caregivers can set up automatic payments to their Kindo balance to save towards future costs such for bigger ticket items or start-of-year expenses.

School Managed account

A School Managed Account can be used if a caregiver:
  1. Will not create a Kindo account, or
  2. Cannot create one (for example, they are not based in New Zealand).
An email address must still exist in your SMS in order to create a School Managed Account.

Points to note 
  1. Electronic receipts are sent to the school, not the caregiver. The receipt will still contain the caregiver’s details and can be forwarded if required.
  2. Donation receipts are also sent to the school, and must be forwarded manually.
  3. Email reminders are sent to the school, not the caregiver. These emails cannot be forwarded because each contains a secure payment link.
  4. Caregivers cannot view their payment history or download donation receipts.
  5. Automatic payments cannot be set up for School Managed Accounts.

School managed accounts can be handed back to the caregiver at any time, and they will receive all their previous transaction records, and have all the abilities of the Kindo account.
For instructions, see our article on handing over School Managed Accounts.

Foreign Fee Paying Students

Foreign Fee Paying students often require a School Managed account, as their caregivers are not based in New Zealand and cannot access a Kindo account.

How it works:
  1. Setup is the same as a standard School Managed account.
  2. Receipts and reminders are sent to the school, not the caregiver.
  3. Caregivers do not have direct access to Kindo.
  4. Schools can forward receipts to caregivers if required.
  5. Shop items cannot be purchased using these accounts, but generic international student payable items can be created for purchase instead. 
  6. Payments can be managed from the relevant bank account using the bank transfer option on the POS page.



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