Refunding multiple items
Where large events are cancelled, refunding in bulk is a more efficient option. If you have only one family to refund, please refer to How to refund an order from the Connect page.
Items paid through Kindo by your families can be refunded back to their myKindo account balances. From there, families may withdraw the funds (on my account page) or leave their balance for future spending.
Download a CSV file from the Order status page, that includes all students' payments that require a refund. If you have multiple items, you will need to repeat this process to create a separate CSV for each item.
Select date range the item was available for purchase.
Select Order status - Pending, Processing, Completed.
Select View orders.
Use the Filters to help you find the item(s) you need to refund.
Use the 'tick boxes' on the left to select or remove students.
Click to generate the CSV file.
Save the CSV with the filename referring to the school and item. If you have additional items to refund, repeat steps 1-4 above.
Each item needs a separate file.
Attach these CSV or CSV's to an email to helpdesk@kindo.co.nz.
Specify in the email "refund in full" or "partial refund" (specify the partial amount e.g. refund $10 for each student).
The
Kindo team will process your CSV bulk refunds and let you know once that is complete, at which time you can let your families know
that they can optionally withdraw their funds.
Our
finance team will invoice you for the amount refunded to your families.
This may be offset against your next payment, or if it's a large
amount, you will be asked to pay it directly.
If the refund is a partial refund, and each child requires a different amount to be refunded you will need to create a column at the end of the spreadsheet and enter the amount against each row.
For more assistance, please contact the helpdesk directly.