How to refund an order
Access: Manager rights
Managers have special rights on the live shop site, which allows them to access the Customer page, where they can refund a Kindo Shop order.
If you don't currently have access to our Customer page, and would like this functionality, please email our Helpdesk -helpdesk@kindo.co.nz
1. Log in to the Shop site and select the Customer tab.
2. Type the students first name into the Member field.
3. Select the correct student, and a list of all their transactions will appear on the screen.
4. Select the Refund option next to the purchase you wish to refund.
5. A pop-up box will appear with all the individual items made within that purchase. Put a tick in the box or boxes next to the items you wish to refund.
6. You can adjust the dollar value, if it is a partial refund, and in the comments field enter the reason for the refund. Then select OK.
7. A pop-up box will appear confirming the refund. Select OK.
The funds will be deposited back into the customers myKindo account.All refunds appear on their transaction history, on the date the refund was processed, and also under the original purchase.
Refunds will appear on your weekly summary reports and invoice also.
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