Reporting
How to refund an order from Connect Page
Access: Manager rights Managers have special rights on the live shop site, which allows them to access the Connect page, where they can refund a Kindo Shop order. If you don't currently have access to our Connect page, and would like this ...
How to view a customers' transactions from Connect Page
Access: Manager rights Managers have special rights on the live shop site, which allows them to access the Connect page, where they can view a families transactions, cancel a Kindo Shop order a family has placed if it is before the cut-off time, or ...
How to cancel an order from Connect Page
Access: Manager rights On the shop site, Managers can access the Connect page, where they can cancel a Kindo Shop order a family has placed if it is before the cutoff time. If the order has passed it's cutoff time, or the status has been changed to ...
Resending an electronic receipt via Connect Page
Access: Manager rights On Shop site, Managers have access the Connect page, where they can resend the electronic receipt of a Kindo Shop order a family has placed. Great for when families loose their donation receipt! Families can also resend ...
Daily Report
Access: Order Administrators View daily report You can access Order status and reporting page under mykindo: or from your admin home page; Go to Stocks & reports Click on Download Daily Report Select a date Download Daily Report The report will go to ...
Refunding multiple items
Where large events are cancelled, refunding in bulk is a more efficient option. If you have only one family to refund, please refer to How to refund an order. Items paid through Kindo by your families can be refunded back to their myKindo account ...
Enabling order notifications
Access: Menu Administrators If your Order Administrators would like to receive an email notification each time an order is placed in the Kindo Shop, you can turn this function on for them. You are not, however, able to be product specific with the ...
Disabling order notifications
Access: Menu Administrators To stop Order Administrators from receiving email notifications use Item Editor. Note that the Administrator will not receive notifications for any orders placed once you have disabled notifications. 1. On the partner site ...
Checking product stocks
Access: Order Administrators Stocks & reports Stock levels can be set for individual items (by the Menu Administrator on the partner site) and then monitored through the Order status and reporting page (on the shop site). Product Stock can be used ...
Order status and reporting
Access: Order Administrators Order Administrators have access to our Order Status page where you can view, filter and print reports via your shop site. If you are supplier, you will be taken directly to the Order Status and reporting page. You can ...
Full view Reporting
Access: Order Administrators Full view reporting allows you to search over a date range (one month maximum for food suppliers, six months maximum if non-food supplier and after 9am), filter the orders, and the reporting options available include both ...
Weekly Reports for Kindo Shop
Access: Accounts Contact Reporting Summary Kindo will automatically generate two weekly emailed reports and an invoice for each supplier. E.g. A sports supplier for the school will generate one set of reports, and the office supplier for the same ...
Quick view reporting
Access: Order Administrator The Quick View reporting is available to Order administrators only and can be found in Order status and reporting. You can access Order status and reporting page under myKindo: or from your admin home page; Quick view was ...
Report options summary for Kindo Shop
Access: Order Administrators Download format allows you to search over a date range, filter the orders, and the reporting options available include both PDF options and Excel/CSV options. Order Status Login to the shop site - https://shop.tgcl.co.nz. ...