Access: Manager rights
We've updated the Connect page to make refunds more flexible and transactions easier to find. Here's what's different, and how it helps.
What's changed | How it helps |
|---|---|
Refund item by item, more than once. Refund just the items you need to, | Refunds match exactly what was returned, without needing to contact our Helpdesk for a second refund. |
Amounts preset to what's left. Refunded items are marked Refunded or Partially refunded, | It's clear what's already been refunded, and an item can't be refunded for more than what's left. |
Refunds linked to the original purchase. Each refund shows which items it | Answering "what was this refund for?" takes one click, which helps with reconciling and audits. |
Key details at a glance. Each transaction shows its main details, and you can expand | The list is quicker to scan, with full details a click away. |
Load more instead of page numbers. Recent transactions show first. | No more jumping between pages to find a transaction. |
Refunded items on the Order Status report. Only the items that were | You can see exactly which item was returned. |
Please note: orders refunded before October 2026 can't be refunded again, because those refunds weren't recorded against individual items. If a further refund is needed, please contact our Helpdesk at helpdesk@kindo.co.nz.