What's new on the Connect page

What's new on the Connect page

Access: Manager rights

We've updated the Connect page to make refunds more flexible and transactions easier to find. Here's what's different, and how it helps.


What's changed

How it helps

Refund item by item, more than once. Refund just the items you need to, 
then come back later to refund more from the same order.

Refunds match exactly what was returned, without needing to contact our Helpdesk for a second refund.

Amounts preset to what's left. Refunded items are marked Refunded or Partially refunded, 
and each amount is filled in with what's left.

It's clear what's already been refunded, and an item can't be refunded for more than what's left.

Refunds linked to the original purchase. Each refund shows which items it 
covered. From a refund, you can go straight to its purchase, and the purchase's Refunds tab lists every refund made against it.

Answering "what was this refund for?" takes one click, which helps with reconciling and audits.

Key details at a glance. Each transaction shows its main details, and you can expand 
a row to see everything else. Nothing has been removed.

The list is quicker to scan, with full details a click away.

Load more instead of page numbers. Recent transactions show first. 
Select Load more to see older ones.

No more jumping between pages to find a transaction.

Refunded items on the Order Status report. Only the items that were 
refunded are marked, not the whole order.

You can see exactly which item was returned.

NotesPlease note: orders refunded before October 2026 can't be refunded again, because those refunds weren't recorded against individual items. If a further refund is needed, please contact our Helpdesk at helpdesk@kindo.co.nz.