Troubleshooting tips for managing your menu

Troubleshooting tips for managing your menu

If you're having trouble saving changes to your menu, this guide will help you identify the most common issues.

Watch the short video below for guided steps, or follow the written steps to troubleshoot the issue.

Video: Troubleshooting when saving your menu




Common reasons your menu won't save

  1. If you see the message "Error: Failed to save supplier", it's usually caused by one of the following:
  1. The menu contains special characters such as #?!
  2. There is an item with a duplicate name
  3. A photo is too large to upload

Remove any special characters, check for duplicate product names, or reduce the image size, then try saving again. 



2. Duplicate item name error:

This error appears when more than one item has the same name.

Each product must have a unique name, so please update any duplicates before saving.




Still having trouble?

If you've checked all of the above and your menu still won't save:
  1. Use the built-in help tool (speech bubble in the bottom-right corner of the Menu Management (Partner) Site for instant answers, helpful tips and interactive tours)
  1. Visit the Ezlunch/Kindo Support Pages at support.kindo.co.nz 
  1. Contact Customer Support for further assistance