Resending an electronic receipt
Access: Manager rights
On Shop site, Managers have access the Customer page, where they can resend the electronic receipt of a Kindo Shop order a family has placed.
If you don't currently have access to our Customer page, and would like this functionality, please email our Helpdesk - helpdesk@kindo.co.nz
1. Log in to the Shop site and select the Customer tab.
2. Type the students first name into the Member field.
3. Select the correct student, and a list of all their transactions will appear on the screen. This includes orders, top-ups, refunds and cancelled orders, and has the most recent order at the top.
4. Each purchase will have three options next to it. Select the Send Confirmation option next to the purchase you wish to resend the electronic receipt for.
5. The following pop-up box will appear. Select OK to resend the electronic receipt.
6. The final pop-up box will appear confirming the receipt has been sent. Select OK.
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