Access: Order Administrators

You can now see which items have been refunded on the Order Status page, and filter refunded items in or out. This makes it easier to keep team lists, trip lists and handout lists up to date.

What’s new

• A Refunds column showing whether each item has been refunded and how much
• A Refunds filter so you can show only the items you need
  
  
  

The Refunds column

Each item shows one of the following:

• Full refund: the whole item has been refunded. The amount is shown underneath.
• Partial refund: part of the item has been refunded. The amount refunded is shown underneath.
• Order-level refund: the item was ordered before refunds were recorded for each item, and it’s part of an order that has been refunded. Hover over the ⓘ icon for more detail.
• - : the item hasn’t been refunded.

Using the Refunds filter

1. Go to Order Status and set your date range or search for a product.
2. Select the Refunds drop-down at the top of the page.
3. Choose an option:
   • All statuses shows every item (this is the default)
   • No refund shows current purchases only
   • Partial refund shows only partly refunded items
   • Full refund shows only fully refunded items

Downloading a list without refunded items

1. Set the Refunds filter to No refund.
2. Select all orders.
3. Choose your download format.

Please note: Because we can’t tell which item an order-level refund applied to, these items appear whichever Refunds filter you choose. Check them before you download or hand anything out. Refunds made from October 2026 onwards are recorded for each item, so you’ll see fewer of these over time.