Product Updates Webinar FAQs (October 2026)

Product Updates Webinar FAQs (October 2026)

Below are the FAQs covered during the Product Updates webinar on 29 October 2026. You can also watch the webinar replay.

Need more help? Contact our Customer Support team at support@kindo.co.nz, call 0508 454 636 (7:30am–4pm weekdays), or book a time with your Customer Success representative.

Questions and answers from the session

Unlinked students

Why do pre-enrolments show as unlinked students?
The students not linked to a caregiver card on the Home page counts every student who isn’t linked to a caregiver yet, including pre-enrolments who haven’t started school. Once they start and their families link them, they drop off the card.
How do I contact caregivers who have unlinked students?
The Unlinked students report under Reporting shows you which students aren’t linked. To prompt families, add a message of the day or include a note in your newsletter asking them to link their children.

 Orders and reports

Where do I find and print reports of items purchased?
Go to Orders, then Order status. Order status shows what has been purchased, with download and print options.

Can I switch between the PTA account and the school account?
Yes, if you’re set up as an admin for both. The account dropdown appears on all Orders pages, such as Order status.
Why does my menu have fewer options than the webinar showed?
The menu only shows what’s set up for your school and the access you have, so it looks different for each school. For example, Payables and Forms only show for schools using Kindo Payables. If a feature you use is missing, contact the Customer Support team.

 Item Editor and Service Manager

Can I archive items in Item Editor so they don’t show in the Order status dropdown?
Not at the moment. We’ve added it to our list of improvements.
Why is Item Editor listed after Service Manager when it’s the first step?
You set up items in Item Editor first, then make them live in Service Manager, so the menu order doesn’t match the workflow. We’ve passed this feedback on.
Can an item have more than one set of available choices in Item Editor?
An item in Item Editor can have only one set of available choices. Use the options section for extras, such as sauces.
Example: For a Subway order, set the meat as the available choices and add the sauces as options.

 Telling families about the new look

Is there a message I can send families about the new look?
Yes. Feel free to use or adapt this:

Kindo has had a glow up! ✨

Kindo, the app we use for school payments and permissions, has a fresh new look!

You’ll notice updated colours, a new font and bigger, easier-to-tap buttons. Plus, “myKindo” is gradually becoming simply “Kindo”.

Everything still works just as before, and there’s nothing you need to set up. 😄

Look out for app update 3.6.2. 📱























Graphic showing the Kindo app on a phone, now available on the App Store and Google Play.