Payment Requests (emailing reminders) for outstanding payments
You can send personalised payment request emails directly from Kindo to caregivers with outstanding payables. The email shows only the specific items you've selected and includes a link to their Kindo account - making it easy for caregivers to pay, or set up a Kindo account if they don't already have one.
Sending a Payment Request
Select Payable status from the Admin homepage.
By default, the page displays students with No payments and Part payments.
1. Use the filters to narrow your results if needed — by Category, Payable, Request year, Room, Year level or Enrolment status. Select Show advanced filters for more options, including filtering by student group.
2. Select the checkbox at the top of the table to select all results, or tick individual rows for specific students.3. Click Send Payment Request. The Compose email window will open.
The subject line and message are pre-filled with tags that automatically pull in each recipient's details - such as the caregiver's name and student's name - when the email is sent.
4. Edit the subject line or message body if needed.5. To insert additional tags into the subject line, type /. In the message body, you can also use the Insert dynamic tag dropdown.
6. Review the Payment Request Contact Details at the bottom of the window — pre-filled with your school and admin details. Update if needed.
7. Click Preview emails to review what each caregiver will receive. Click Edit email to make changes, or Send emails when you're ready.
Common Scenarios
Requesting by category
Open the Category dropdown under Payable filters and select the relevant category. Use additional filters to refine further — for example, selecting a previous Payment request year to target last season's sports fees. Select all results or individual rows, then click Send Payment Request.
Requesting by payable
Open the Payable dropdown and select the specific payable - for example, Netball. Select all results or individual rows, then click Send Payment Request.
Requesting by student
Use the Search box above the results table to find the student. You can also use the Payable filters to refine your results further, then select all or tick the rows you want included and click Send Payment Request.
Requesting by year group
Open the Year dropdown under Student filters and select the relevant year group — for example, selecting Year 13 in Term 3 or 4 to follow up on outstanding payables before students leave. Use additional filters to refine further, select all results or specific rows, then click Send Payment Request.
Requesting by payment request year
Open the Payment request year dropdown under Payable filters and select the relevant year. Apply any additional filters needed, then select all rows or specific rows and click Send Payment Request.
Additional Information
- The All checkbox next to the Payable filter will also show payables that have been moved to Kindo Payables Historic.
- Enrolment status filtering is only available for some student management systems.
Notes
- Caregivers will only see the specific payables you selected — not everything outstanding against their account.
- Payment request links expire within 1–2 weeks depending on whether the caregiver already has a Kindo account.
- Caregivers should use the same email address your school has on file for them when setting up or logging into their Kindo account.
- If you see UNKNOWN or – in the Room column, the student may be a pre-enrolment, may have left the school, or may not have a room allocated. Contact the Kindo Helpdesk and they can help correct this.
- If an error occurs when sending, contact the Helpdesk. This is usually caused by an incorrectly formatted email address in your SMS.
- Your school logo appears in the emails. To update it, contact the Helpdesk.
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