Adding form questions to items in Kindo Shop

Access: Menu Administrator

Form questions let you ask families for information or permission when they order an item — useful for things like sports registrations, school camps, trips, or dietary requirements. Before you start, make sure the category you want the item under already exists — see Creating a new category if you need to set one up first.

How to add form questions

1. In the Item editor, select the category the item is in.
2. Select the edit icon under Actions, next to the item you want to update (or create a new item).
3. Scroll to the Form questions section. 
   
   
   
   
4. Select + Add question to add a row.
5. Under Question ID, enter an internal reference — this is only visible to you in reports (it becomes the column header). 
   
   Note: Each Question ID must be unique, even for similar questions — if you're asking more than one, make each ID slightly different, for example Health 1 and Health 2 — reusing one will stop your changes from saving.
   
   
6. Under Question, enter the question or statement families will see and respond to.
7. Under Answer, choose how families respond:
   • Text — families type a response.
   • Date — families select a date (useful for things like last immunisation).
   • Yes / No — families select yes or no.
   • Agree — families tick to confirm agreement with a statement (often used for permissions).
8. Tick Required if families must answer before adding the item to their cart. Leave it unticked if the question is optional. 
   
   Example: asking whether a family requires wheelchair seating, as a Yes / No question that isn't required.
   
   
   
   
9. Continue adding questions as needed — there's no limit to how many you can add.
10. To reorder, drag the six-dot handle to the left of a question up or down.
11. Select Save draft to save your changes without publishing them yet, or Save & publish to apply the questions to the item.
    
    Family view of question when purchasing tickets: 
    
    

If this is a newly created item or category, adding form questions and publishing them here doesn't automatically make them visible to families — the item still needs to be pulled forward with opening and closing dates in Service Manager. See Creating a new home page service for details.

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